Inactive Customers and Email Follow-ups

Track inactive customers with the Inactive/Special Customer Tracking app. Automated emails, criteria, and personalized offers increase engagement.

Key Features

Highly targeted email campaign
No need for other email tools
Creating brand awareness
Targeted email sending
Wish list reminders
Inactive to active customers

About the Extension

Inactive/Special Customer Tracking Email Follow-up

Description

Identify and re-engage inactive customers with the Inactive/Special Customer Tracking Email Follow-up app. This tool helps increase retention by detecting inactive or special customers based on defined criteria and sending them automated email campaigns to bring them back to your store.

Once installed, the app is available in Shopware Administration > Customers > Inactive Customers. Here you can configure the rules for detecting inactive customers, such as last login, last order, registration date, or wishlist age. Based on these settings, automated follow-up emails can be sent, including personalized promotions and coupon codes.

Features

Customer criteria: Identify inactive customers using parameters like login, order history, registration date, or wishlist activity.
Automated follow-ups: Send reminder emails automatically. Define intervals (e.g., 7, 14, 30 days) to keep communication active.
Email notification history: Track and monitor all sent emails for better transparency.
Personalized promotions: Add coupon codes to follow-up emails to drive return visits and repeat sales.