Shopping Experience Survey

The plugin collects ongoing feedback from customers about their purchase process and shopping experience. They can rate the experience with smileys and also add comments.

Key Features

Continuous collection of customer feedback
Decisions made based on facts
Improve customer satisfaction by solving problems for unhappy customers
Improve the user experience by leveraging customer feedback

About the Extension

Features

View customer reviews of the shopping experience
Collect user-related feedback directly from the thank you page

About the expansion

This plugin provides a simple yet effective way to gather customer feedback. A lightweight popup is displayed on the thank you page where customers can:

Select their shopping satisfaction level
Add optional comments about their experience

The feedback system runs continuously, giving you valuable insights into customer satisfaction and helping you spot potential issues early. All collected feedback is stored in the backend along with the list of users who submitted it. This allows you to contact customers directly and take action in case of unhappy reviews, ultimately improving customer satisfaction and loyalty.