Too many products to choose from
A large catalogue gives customers more to compare, not more clarity. They browse, compare, and leave without deciding.
Too many options to work through
Size, fabric, colour, finish, accessories. Each choice affects the next, and customers cannot tell which combinations actually work together.
Customers know what they need, not which product it is
Someone looking for a sofa that fits a narrow room does not know which model and width to pick. Your product pages assume they do.
Product information sits in different places
Specifications on the product page, measurements in a PDF, answers in the FAQ. Customers have to put it together themselves.
The journey ends with a consultation request
When the choice gets complicated, your site asks customers to book a call. Some do. Most leave, and your team spends time answering questions a configurator could handle.






